STOP WAITING FOR THE EXPERT. START FIXING IT NOW

"Four hours of downtime - because the only person who knew what to do was on holiday."

The line stopped at 2 AM. The lead technician was unreachable. The backup called three people. Nobody was sure about the fix. By the time it was resolved, four hours of production were gone. The knowledge existed - it just wasn't where it needed to be.

"The same breakdown happens every six weeks. We fix it. It comes back."

The repair gets done - fast, by memory, by whoever's on shift. But the root cause and the fix never get properly documented. Next time, someone starts from scratch. Same fault. Same wasted time.

"Preventive maintenance tasks are on the schedule. Whether they're done is another question."

The PM schedule exists. The checklists exist. But completion depends on who's on shift, how busy they are, and whether they remembered to sign the paper. You find out something wasn't done when the machine fails.

"New maintenance technician - six months before he's independent. We can't afford that."

The knowledge lives in the heads of your experienced techs. Training is informal, incomplete and inconsistent. A new hire shadows someone for weeks. Then makes mistakes alone. Your best people spend half their time teaching instead of fixing.

"I don't have reliable MTTR data. I'm reporting estimates."

You know downtime happens. You don't know exactly how much, which equipment fails most, how long repairs take across different shifts and technicians. The data you report is mostly reconstructed from memory and paper.

"The OEM manual is 400 pages. Nobody reads it. Nobody can find the right section."

The documentation exists. In a binder. In a language not everyone speaks. On a shelf far from the machine. When something goes wrong, people reach for the phone - not the manual.

Every hour of avoidable downtime is a systems failure, not a people failure. The knowledge to fix it exists somewhere in your organisation - Tems.AI puts it exactly where it's needed, the moment it's needed.

Tems.AI captures your best technicians' knowledge and puts it where operators actually are — at the machine, during the breakdown.

01

Capture your expert knowledge once

Your senior tech records a breakdown fix on video or walks through a process. Tems.AI converts it into a step-by-step guide with photos and video clips in under 2 minutes.

~2 min per guide

02

Operator is alerted and guided instantly

Breakdown detected. Alert sent. Operator scans the QR on the machine. The right troubleshooting guide opens — no searching, no calling, no waiting.

seconds

Instant alert at breakdown

The machine fails - the right person is notified and the right guide opens on their phone. Response starts in seconds, not minutes.

Preventive maintenance that actually happens

PM tasks scheduled automatically. Interactive checklists. Photo evidence required. You see real-time completion - not end-of-week paper reports.

03

Operator resolves it step by step

Clear photos. Short video clips. Decision trees for different fault types. The operator works through it independently — or escalates with one tap if needed.

minutes, not hours

04

Every incident logged automatically

Fault type, resolution steps, time taken, technician. MTTR calculated. Repeat faults flagged. Your maintenance data is real — not reconstructed from memory.

always on

Real MTTR and failure analytics

Which machine fails most often. Which fault takes longest to fix. Which shift has the most incidents. Decisions from data - not from gut.

New techs productive in days, not months

Your knowledge base is their training. They follow the same guides your experts wrote - independently, from day one.

SITUATION 01

Breakdown at night shift - senior tech unavailable

The operator scans the QR on the failed machine. The troubleshooting guide opens. Step by step. With photos. They resolve it without calling anyone.

→ Downtime: 17 minutes. Not 4 hours.

SITUATION 02

Same fault recurs - because the fix was never documented

After the first repair, your tech records the fix in Tems.AI. Next time the fault appears, the solution is already there. Root cause captured. Pattern broken.

→ Recurring fault resolved at system level

SITUATION 03

PM tasks are missed - nobody notices until failure

Scheduled tasks are assigned automatically. Interactive checklist on the operator's phone. Photo confirmation required. You see real-time status - no surprises.

→ PM completion rate: from 60% to 100%

SITUATION 04

New technician needs to work independently within a week

The knowledge base is their onboarding. They read the same guides your experts use. Shadow for one shift - then work independently from the guides.

→ Independent after 4 days, not 6 months

SITUATION 05

You need real MTTR data - not estimates

Every incident logged: machine, fault, time, technician, steps taken. MTTR calculated per machine, per shift, per fault type. Report in one click.

→ Data-driven maintenance decisions from day one

SITUATION 06

Maintenance knowledge needs to reach all sites

Your expert in Warsaw fixes something that also breaks in Riga. They record it once. Both sites have the guide. Immediately. In the right language.

→ Knowledge shared across sites in minutes

CALM

Night shift breakdown and your phone doesn't ring

The operator handled it. Scanned the QR, followed the guide, restarted the line. You see the incident report in the morning. 17 minutes of downtime.

CLARITY

You know exactly what's failing and why

Not a feeling. Not a conversation with shift supervisors. MTTR data, fault frequency by machine, completion rates by technician. Maintenance decisions based on evidence.

INDEPENDENCE

Your team doesn't depend on one person's memory

The knowledge is in the system. New tech, night shift, senior on holiday, it doesn't matter. The guide is always there. Always up to date. Always in the right language.

"We used to lose an average of 3.5 hours every time the feed system tripped. Now operators resolve it in under 20 minutes — on any shift, without calling me. That's the difference."

Maintenance Manager · Food processing plant · 12 production lines

GDPR Compliant

Full compliance with the EU General Data Protection Regulation. Your data stays protected.

EU AI Act Compliant

Aligned with the European AI Act requirements for trustworthy AI systems.

ISO 27001 Certified

Information security management certified to international standards.